Superior Sanderson Service

February 12, 2006 on 12:43 am | In Reviews

Over the last few months since moving to Albert Lea, my wife and I have had to get two new front tires, an oil change, an oxygen sensor replaced, and regular preventative maintence done on our 1996 Nissan Sentra.

Asking around about where I should go to get our tires done, the answers I received ranged from “I’m not sure” to “Wal-mart.” So, without much in the way of a recommendation for a local automotive repair shop, I decided to surf the web and see what I could find on my own.

After a few minutes, using keywords like “tires auto albert lea,” I found the phone number for Sanderson Auto Repair (www.sandersonautorepair.com) and called immediately. The folks at Sanderson Auto, as I soon learned, take their work very seriously. Not only do they display excellence in auto repair and maintenance, but this excellence is accompanied by fantastic customer service.

While waiting for new tires to get put on our car, I drank hot coffee, ate popcorn and watched CNN news updates. When I grew tired of the news, I picked up a magazine on the coffee table next to me and paged through a few interesting stories and photos. Soon, an older woman came an sat down next to me. We chatted about health care, medical treatments and the Mayo Clinic. The Sanderson Auto lobby was just the kind of place to invite warm conversation between strangers.

It’s the small things that make a big difference, but perhaps what amazed me most was the knowledge and expertise of the staff working their front desk.

“How on Earth can they afford to have such qualified people working with customers?” I asked myself after interacting with them for the first time and observing them work with other customers.

For Sanderson Auto, however, it’s not a matter of affording to treat customers with such knowledgeable staff. Rather, it’s a matter of how could an auto repair shop afford not to give its customers access to such a superior level of automotive expertise at the front desk.

Days after we got our new tires, I received a phone call on our answering machine. It was a woman from Sanderson Auto calling to make sure everything was going okay with our new tires and that we’d been happy with our service. Not long after that, we received a follow-up card in the mail.

Needless to say, we now go to Sanderson Auto for all of our car repair and maintenance needs…and highly recommend them to anyone who hasn’t yet found an auto repair shop they’d proudly recommend to their friends.